Support
Help with TallyNxt
Contact us
Email us at appsupport@cbditsolutions.com.
Put these in your email: your company name; your username (never your password); the phone model and Android version; what you did and what you saw.
Common questions
How do I get access to TallyNxt?
Your company's administrator creates your login. If your company does not use TallyNxt yet, email us and tell us your company name.
What do I type on the login screen?
Three things: the server address your administrator gave you (it starts with https://), your username, and your password.
The app says the server address needs https. What do I do?
The Play Store app connects only to secure servers that start with https://. Ask your administrator to give you the secure address or to turn on HTTPS for your server.
I forgot my password.
Ask your company administrator to reset it. We cannot see your password.
Why does the app ask for my location?
Only when you tap Check In or Check Out, to record where you marked attendance. A notice explains this first. The app does not read your location at other times. See the privacy policy for details.
I cannot see a screen my colleague can see.
Your administrator chooses which screens each person may use. Ask them to turn the screen on for you.
The app says my session has expired.
Log in again with your username and password. This happens when the server no longer accepts your saved login.
How do I save or share a report?
Open the report, tap Export, choose Excel or PDF, then choose "Save to Device" to pick where it goes, or "Share Directly" to send it with another app.
Which phones does it work on?
Android 7.0 or newer.
How do I delete my data?
See the Delete your data page.
Is TallyNxt made by Tally Solutions?
No. TallyNxt is an independent product of CBD IT Solutions Pvt Ltd. It works with data from Tally software but is not affiliated with Tally Solutions Pvt. Ltd.